Step 1

I just placed a lens replacement order, how long will it take to get my new lenses?

The entire process generally takes 7 to 10 business days from the date we receive your frames. Due to COVID-19, there are minor delays when utilizing USPS. *For a faster turnaround time, we recommend requesting a pre-paid shipping label, which should cut down around 1 to 3 days on the overall process.

My prescription just changed, can I return or exchange?

Although we do not accept returns on the lenses, we do stand by a complete satisfaction guarantee on all lens replacements. Within the first 30 days of receiving the lenses, we can apply 50% of what you paid for the lenses towards a remake, you would be responsible for any remaining balance plus shipping costs. 

How can I get my new lenses as fast as possible?

There are two options to expedite your lenses.

  1. Select print my own pre-paid shipping label (this saves 1 to 3 days)
  2. Once you print your label be sure to get your frames in the mail ASAP so they arrive at our lab and we can get to work.

I need help with my order, who can I contact?

Our customer care team is ready to help you! Give us a call at 1(866) 653-5227 to speak to one of our representatives or you can email us at [email protected].

How much does it cost to replace lenses?

What is the pricing? Our lens replacement prices are well under the standard, starting at just $29.99/pair, with an order average of around $90, depending on the wide array of lens options.

Can I put new lenses in my old frames?

Typically, optical shops will replace the lenses for you if your frames are in good condition and the shape of the lenses is not complicated. Other options include online retailers such as Rx-Safety, which specialize in prescription lenses for existing glasses.

Do I need new lenses with frames?

You can call us at 1-(866) 653-5227 and ask for an optician to help you with lenses. Once we receive your frames, prescription, and waiver, we will call you to confirm and place the lens order.

I have a pair of Ray-Ban’s, do you accept all brands frames?

Yes, we do! All brands and frames are accepted at Rx-Safety. We can easily replace the lenses on your Ray-Ban frames. Send them to us with the pre-paid label provided and we will put new lenses in the frames.

Step 2

Package and mail your frame

Step 3

Wait for delivery

Step 4

Receive Your Custom Prescription Glasses

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