General FAQ

Orders:

How does the process work?

Once you find the frame you are interested in, simply click the BUY WITH PRESCRIPTION button. This will take you to the lens options page where you select the type of lenses you would require as well as any tints or coatings. Hitting the NEXT button will then take you to the prescription entry page. At this point, you can select your prescription numbers from the drop-down menus, and/or upload a copy of your prescription.

How long do orders take?

Prescriptions generally take 7-10 business days to be completed, provided that all items are in stock.

How do I get an order status?

You may contact a member of customer service via chat or phone to obtain the status of your order. We will email you a tracking number once your order has been finalized.

If my product is backorder why is it available on the website?

We strive to keep our website as up to date as possible. Unfortunately, we may not receive updated information from a vendor on particular items, which is likely why your product is back-ordered.

Why do I need to send my frames for a lens order?

The production process starts with the tracing of the frame, which allows us to cut the lenses to the correct shape and size. While the frame may be identical, the dimensions may be slightly different. It is also best to ship the lenses already installed into the frame to lower the risk of damage to the frame.

Where do I enter my prescription?

Once you find the frame you are interested in, simply click the “Buy with Prescription” button. This will take you to the lens options page where you can select the type of lenses you prefer, as well as any tints or coatings. Hitting the “Next” button will then take you to the prescription entry page. At this point, you can select your prescription numbers from the drop-down menus, and/or upload a copy of your prescription. Learn more about how to read your prescription here

Payment:

What methods of payment do you accept?

We accept all major credit cards, as well as any HSA and FSA cards.

How much will my glasses cost?

The cost of your prescription glasses will be dependent on the frame you select, as well as the lens options.

Where do I enter my coupon code?

While in your shopping cart, the coupon code can be entered into the black field between the list of items in your cart and where you enter the billing and shipping address.

Do you take insurance?

Unfortunately, we do not accept insurance directly. However, you can submit your Rx-Safety eyewear purchase for reimbursement.
CLICK HERE to learn more. (link to https://rx-safety.com/resource-center/vision-insurance/ )

Shipping & Returns:

Can you ship internationally?

Yes, we do ship to other countries, however, please note that Rx-Safety is not responsible for any duties, taxes, or brokerage fees that may be charged to your shipment. These fees are the responsibility of the customer and we do not know ahead of time what these fees may be.

Can I return my glasses if they don’t fit?

Any non-prescription glasses may be returned for a refund. If you purchased prescription glasses, please contact a member of our customer service team and they will be able to provide you with alternate options to get you into the right pair of glasses.

I placed an order for prescription glasses 3 days ago with next day air shipping and I have not received it yet. Where are my glasses?

Your order will ship via the method you select during the checkout process. Unfortunately, the method of shipping will not cut down on production time. Prescription orders can take up to 10 business days to be completed before shipping. Next Day Air does not mean that you will receive your order the next day unless it ships the same day it is ordered. It only means that UPS will ship it to you in one day from the time that they pick up the package from our facility.

Where do the glasses ship from?

Our facility is located in New Jersey, USA.

Where are the frames manufactured?

Our frames are American-made and are manufactured/shipped from our facility in New Jersey.

Prescription:

What do the numbers on my prescription mean?

OD – RIGHT EYE information

OS – LEFT EYE information

OU – BOTH EYES information

SPH – SPHERE

This indicates the strength of the lens required to correct your focus.

NEARSIGHTED – there is a (-) minus sign next to your number – i.e myopia (difficulty focusing on distant objects).

FARSIGHTED – there is a (+) plus sign next to your number – i.e hyperopic (difficulty focusing on close objects).

CYL – CYLINDER

Identifies how much lens power is in your prescription, as well as for astigmatism (difficulty focusing at certain angles). It always comes after sphere power in a prescription.

NEARSIGHTED ASTIGMATISM – there is a (-) minus sign next to the number.

FARSIGHTED ASTIGMATISM – there is a (+) plus sign next to the number.

IF YOU HAVE A CYLINDER, YOU MUST ALWAYS HAVE AN AXIS.

AXIS
The AXIS specifies where the astigmatism is on your eyes. IT IS ONLY PRESENT IF THERE IS VALUE IN YOUR CYL BOX – IF YOU HAVE A CYL, YOU HAVE AN AXIS.

The measurement is in DEGREES and the value range is between 0 and 180.

ADD – ADDITIONAL CORRECTION REQUIRED FOR READING

Used to make reading, bifocal or varifocal glasses. Indicates how much power is required ‘on top’ of the prescription for near or intermediate glasses.

PRISM – REQUIRED TO CORRECT A LAZY EYE

This is included with a prescription to correct special conditions or eye disorders (like squints) that requires the focused image to move positions

How do I measure pupil distance?

Pupillary Distance (PD) measures the distance between the center of your pupils. This measurement is used to determine where you look through the lens of your glasses and should be as accurate as possible.
*illustration with pupil distance measurement instructions

What is segment height?

Segment Height (SH) is the vertical distance between the bottom of the lens in your frame and the bifocal line on progressive lenses. The Segment Height is essential because it will determine the proportions of your lens.
*illustration with segment height measure instruction

Lens Replacement:

Where do I send my frames?

Please send your frames to “Lens Replacement” 123 Lincoln Blvd, Middlesex, NJ 08846.

Please be sure to send your frames to “Lens Replacement” 123 Lincoln Blvd, Middlesex, NJ 08846.
Be sure to include a COPY OF YOUR ORDER and a COPY OF YOUR PRESCRIPTION. Do not include any case with your glasses. Phillips Safety is not responsible for any cases that are lost during production if the customer chooses to send a case.

How do I get my shipping label?

Once your order is entered into our system, a member of customer service will email your shipping label and the instructions for sending your frames into us. Depending on the time the order is placed, please Once your order is entered into our system, a member of customer service will email your shipping label and the instructions for sending your frames to us. Depending on the time the order is placed, please allow up to 24 hours to receive your label.

Can you make prescription lenses for my Ray-Bans? Will they still be Ray-Ban lenses?

Yes, we can make prescription lenses for your Ray-Ban frame. We use the same lenses as Ray-Ban, but they will be manufactured in our optical lab.

Can you make lenses for a frame I already have?
We absolutely can! Please refer to our LENS REPLACEMENT PAGE to start your order. (link to https://rx-safety.com/lens-replacement-service/ )

Glasses Information:

How do I know if my frame will fit?

All our frames have the option to be purchased before having lenses made to try on and ensure fit. You can also reference the frame markings on the inside of your frame to narrow down what size may fit you best. CLICK HERE to see how to determine the size of the glasses you have. (link to https://rx-safety.com/how-to-determine-what-size-glasses-you-have/ )

How do I know which frame will work with my prescription?

We have frames that can accommodate all kinds of prescriptions. Higher prescriptions should focus on frames that are flat and have no curve to the lens. If you are unsure if your prescription will work, you can reach out to a member of customer service via chat or phone and they will be able to assist in finding the correct pair for you.

Will my frames and lenses be ANSI stamped?

Any safety frames on our site will automatically have the ANSI Z87 marking on the frame itself. Prescription lenses will be stamped with our “PS” makers mark to indicate the lenses are safety approved.

What are the differences between single vision and digital vision?

Digital single vision is similar to the standard single vision in the sense that the entire lens is identical. However, it differs in terms of quality.
CLICK HERE to learn more. (link to https://rx-safety.com/2020/06/single-vision-lenses-vs-digital-single-vision-lenses/

Do you make trifocal?

Yes, we are able to make lined trifocals, as well as the no-line progressive bifocal.

What is the difference between polycarbonate and trivex?

Trivex is lighter than polycarbonate and offers better clarity, whereas a polycarbonate lens can be made thinner.

Why isn’t anti-reflective coating recommended for outdoor use?

Anti-Reflective coating is very delicate. Any dirt or dust present on the lenses can scratch away at the coating over time. This coating is better suited for those who are in front of a computer all day or for drivers to reduce the glare of the sun/oncoming headlights.

What is a blue blocker?

Blue blocker lenses filter out the blue light that is emitted from everyday electronics; phones, computer screens, and tablets to name a few. This blue light can cause eye fatigue and headaches.

Will blue blocker coating cause the glasses to have a blue tint?

There may be a slight blue tint to the lens, but it will not impact your vision in any way.

Why can’t I get a mirror coating with transition lenses?

Mirror coating may prevent these lenses from changing to their full potential. The mirror coating will also not be a solid mirror in appearance, like in sunglasses.

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